Contact Us

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We have made is easy to contact us regarding your questions or concerns. Listed below are key addresses and phone numbers.

General Inquiries

Feel free to contact Customer Service toll-free at 1.800.935.7284.  For speech or hearing impaired TTY/TDD dial 711 or for the Carolinas: (NC) 800-735-2962; (SC) 800-735-8583.   Representatives are available 8:00 a.m. to 6:00 p.m., Monday through Friday  (Eastern Time).  If you would like to email a concern, please log into My Online Services to contact Customer Service.

Call Us

CHC of the Carolinas, Inc. 
Customer Service (NC)
1-800-935-7284 (NC)

 

CHC of the Carolinas, Inc. 
Customer Service (SC)
1-888-935-7284

 

Medco
(Managed Prescription Drug Program)
1-800-470-2004

 

Mental Health/Chemical Dependency Treatment
1-866-533-5157 (24 hours a day)

 

Write Us

Claims
CHC of the Carolinas Inc.
P.O. Box 7102
London, KY 40742

 

Member Appeals  - CHC of the Carolinas, Inc.
Attn: Member Appeals Department
2801 Slater Road, Suite 200
Morrisville, NC 27560




 




 

Send us a Fax

Sale & Marketing
1-866-602-1253 (Raleigh-Durham)
1-866-804-4807 (Charlotte)
1-866-207-7640 (SC Offices)

 

Network Management
1-919-337-1888 (Raleigh-Durham)
1-866-874-4138 (Charlotte)
1-866-560-6322 (SC Offices)

 

Health Services
(includes referral faxes)
1-919-337-1873
1-877-204-8727 (toll free)

Local Offices

Raleigh-Durham Office
1-866-935-7284

 

Charlotte Office
1-800-470-4523

 

Columbia Office
1-866-802-2476

 

 

 

 

 

Local Offices

Carolina Health Care of the Carolinas, Inc.
2801 Slater Road, Suite 200
Morrisville, NC 27560

 

Carolina Health Care of the Carolinas, Inc.
2815 Coliseum Centre Drive, Suite 550
Charlotte, NC 28217

 

Coventry Health Care of the Carolinas, Inc
140 Stoneridge Drive, Suite 200
Columbia, SC 29210

 

Email Us

Request for Literature

Charlotte Office (All Departments)

Sales and Marketing (Raleigh-Durham)

Support

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Members

Coventry Health Care of the Carolinas, Inc.

1720 South Sykes Drive

Bismarck, ND 58504

 

Phone:

1-800-935-7284 (NC)

1-888-935-7284 (SC)


CoventryOne Direct Customer Service
Toll free: 866-364-5663
TDD: 711 (for the hearing impaired)

CoventryOne Marketplace Customer Service
Toll free: 855-HIX-CVTY (855-449-2889)
TDD: 711 (for the hearing impaired)

Employers

Coventry Health Care of the Carolinas, Inc.

1720 South Sykes Drive

Bismarck, ND 58504

 

Phone:

1-800-935-7284 (NC)

1-888-935-7284 (SC)

Providers

Coventry Health Care of the Carolinas, Inc.

2801 Slater Road, Suite 200

Morrisville, NC 27560

 

Phone:

1-800-935-7284 (NC)

1-888-935-7284 (SC)

Brokers

Coventry Health Care of the Carolinas, Inc.
1720 South Sykes Drive
Bismarck, ND 58504

Broker Hotline: 1-866-287-6602

Email:  CoventryCarolinasBrokerRequests@cvty.com

Sales

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Request More Information

Use our online form to submit a question or request more information.

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